I’ve consulted with a few hair transplant surgeons and 3 so far are saying they cannot provide a guarantee due to the nature of hair restoration surgery with too much being out of the hands of the surgeon, etc. But a few do provide guarantees.
What should our expectations be as far as patients as we are all potentially paying a great sum of money for a procedure that is important to all of us?
While state-of-the-art hair transplantation has a high success rate when performed by a highly skilled surgeon and team, every clinic will have some unsatisfactory results in their portfolio. Despite having all the boxed checked in terms of skill, experience and care, patient physiology is always the wild card.
In my experience, in the event of subpar results, ethical hair transplant clinics will typically offer a free or discounted followup procedure. I have also seen partial refunds offered in such cases. Full refunds are rare and typically reserved for cases where the poor results can be attributed to something specific or negligent performed on the part of the clinic.
Unfortunately but understandably, when a patient receives a poor result they may lose trust in the capabilities of their chosen hair restoration physician and become wary of undergoing a second transplant with them. For this reason, it’s important to be aware in advance of the clinic’s policy for handling such situations.